RPA Utilisation in Covid-19
As we all continue to learn how to handle the COVID-19 crisis, organizations around the world are turning to robotic process automation (RPA) to become more agile and productive in the light of increased demand and rapidly changing situations during the COVID-19 pandemic.
What is RPA?
Organizations with labor-intensive processes can possibly boost output and save time and money with Robotic Process Automation. This has put it top of observance with IT departments and with business executives assessing how technology can improve efficiencies with other business initiatives such as outsourcing and shared service centers. RPA technologies into three broad divisions:
probots, knowbots, and chatbots.
Probots are bots that follow simple, repeatable rules to refine data.
Knowbots are bots that scan the internet to gather and store user-specified information.
Chatbots are virtual agents who can answer customer queries in real-time.
HOW CAN RPA SOLVE COVID-19 CHALLENGES?
For many of us, we’re learning to conduct the day-to-day challenges of the pandemic. We function from home, stock up on essentials, and cancel the vacation we’d planned next month. But for others, sealing down businesses, hospitals, and even borders means not being able to access life-saving drugs. For companies combating with the challenges of COVID-19, RPA offers wide-ranging benefits. Every organization has clerical, time-consuming tasks that demand efficiency and speed, but don’t involve decision-making to accomplish.
Use-cases where RPA can be utilized, during COVID-19
• Contact Center Support to Manage Inquiries
• Accounting
• Retail and Supply management
• Insurance and Claim processes
• Economical services and Loan origination
• HR and Request handling
• Accelerate Emergency Diagnosis for COVID-19
• Health Screening Bots for Monitoring Employee Health
• Chatbots for Updating and Interacting with Travelers
• Paycheck Security Program
• COVID-19 Claims Adjudication
• Tracking COVID-19 crises within Military/Prison/Other Departments
• Setting Up Remote Working Terminals for Employees
• IT Affairs and Incident Acknowledgement for Remote Work
Start small with developments that could be automated, at the earliest, and as you see the gain, it could be carried onward to other processes as well.
“The relationship between technology and people has to change in the future for the better, and I think RPA is one of the great tools to enable that change.”
-Leslie Willcocks
COMPANY MAINTAIN BUSINESS CONTINUITY DURING COVID-19
RPA allows us to automate the functions that must happen and set up a security cover for the unpredictable. If the core functions that help keep the business running are automated, then huge employee absences, even if chancy, won’t create panic. In the case of a pandemic, we can encourage our employees that they needn’t worry about work and can focus on getting better. As the saying goes, the show must go on, and with the help of RPA, it will.
The following examples show how RPA can maintain business continuity during Covid-19.
-Securing business operations and developments comply with regulations and standards
-Authorizing processes to be completed much more rapidly.
-Providing revised efficiency by digitizing and auditing process data.
-Organizing cost savings for manual and repetitive tasks.
-Empowering employees to be more productive.
-Minimal Implementation time.
-Low obstacles to getting started.
-Freeing up employees.
-Peak demand will be supported, without the necessity to hire more staff, get ridding of additional labor costs.
Keeping Us Connected & Automated
We’re living in a time when the news isn’t just changing every day; it’s evolving every hour. It’s tough to respond immediately to these accelerated changes when only relying on manual help. As the “new normal” continues to develop, we’re sure to discover more and more innovative ways of adding intelligent automation and other avant-garde technologies to our business developments. The more we share, the more we can learn and address the COVID-19 challenges we’re fighting today and adapt to living in this new world.
You can also check my blog at https://www.dijination.com to learn more about RPA and its services.
